How we can help you...

Welcome to the Pay As You Go (PAYG) service!

This service allows you to choose and purchase, on-line, the specific documents you require, on a "one-off" basis, or to purchase helpline time on an ad hoc basis. Payment is by credit card through a secure payment server and, once your payment has been authorised, you have immediate access to the helpline or to your chosen documents to download and customise them.

Buying our products couldn't be easier! We have combined many of our documents into a range of practical and cost-effective packages but most documents can also be purchased individually if you prefer.

You can go directly to our alphabetic list of documents and packages or you can use the categorised subject areas below, which give you details of the contents of the main packages. Not every package is listed below, therefore if you cannot find what you want, the best option would be to view our alphabetic list.

You will notice that each product on the PAYG screen has an "access period". Some smaller individual documents can be downloaded at any time within the 24-hour period from the time you purchase it. However, some of the larger packages, for example maternity, recognise the life cycle of the whole process and you are therefore given much longer access periods, of up to 12 months, during which time you can continue to download and customise the documents.

Once you have registered as a PAYG user, you will be issued with a unique user ID, which will be confirmed via email, and which will allow you access to your selected documents.

You may purchase as many, or as few, packages or documents as you wish, and you are given the opportunity to change your mind about any of your purchases at the checkout, prior to submitting your order and credit card details to Worldpay for purchase.

You may also wish to look at our sample documents before you decide to buy from us.

Click on any one of the underlined titles or words (links) in which you are interested. This will take you through to the main PAYG selection screen. Documents and packages related to the subject in which you have shown interest will appear at the top of this screen, but if you scroll further down you can view a list of our entire range of packages and documents, together with pricing information.

Absence
	Absence can represent significant cost to a business, both in financial terms and lost production. Our absence package will show you how to manage all types of absence, including sickness (long and frequent short-term), maternity, and parental leave whilst avoiding unfair dismissal and disability discrimination claims. It also contains all the standard policies and documentation you will need such as:
	Absence and sick pay policy Dependant leave policy   PLUS notes on: handling sickness absence	PLUS template letters: Absence warning Request to employee for medical report Request to GP for medical report Self-certification form Holiday request form Working Time Record
	In addition, you can purchase smaller packages which deal with a specific type of absence as follows: maternity & parental sickness   You can also purchase individual forms and policies by clicking on the absence link above and scrolling down the list.
Administration and record keeping
	Finding the time to draw up the necessary forms, paperwork and records associated with employing people seems a never ending task, but one which is necessary to comply with the law. Our administration and record keeping package contains everything you need! It includes:
	Step by step guide to personnel administration   PLUS notes on key statistics employment rights recent and forthcoming changes to legislation data protection working time young people minimum wage	template forms: Parental leave form Self-certification of absence form Holiday request form Expenses claim form Working Time Record Working Time Opt Out agreement Bank details form Personnel file checklist Training record Letter authorising outside work
Contracts of employment
	We offer a range of contracts, which are easy to complete and customise to clearly specify the details of your employee's terms and conditions. All of the contracts can be bought individually, as follows:
	Statement of Terms and Conditions: It is a legal requirement for every employee to be issued with a written statement of terms and conditions of employment within two months of commencing work. Contract of senior management and key employees: This contract contains all of the essential information to be given by law in a statement, but also has an extended range of optional benefits and post-employment restrictions. Fixed term contract: As above, but for employees who are contracted for a fixed, specified duration. Director's service agreement: A service agreement for an executive director who is also an employee of the Company, this contains additional clauses relating to the responsibilities which the title of "director" confers in law. Agreement for casual worker: This agreement clarifies the arrangements for casual (ie ad hoc) workers and protects the employer from creating an unintended ongoing employment relationship.
Disciplinary
	Every business can expect its employees to uphold its standards of performance and behaviour but there may be occasions where it is necessary to take disciplinary action against one of your staff. How can you do so confidently, without fear of an unfair dismissal claim which could carry with it compensation? Our step by step guide will guide you through the process. Our procedure complies with the ACAS Code of Practice, and there are guidance notes together with all the standard documentation. Our package includes:
	Step by step guide to discipline PLUS Disciplinary procedure   PLUS notes on disciplinary action handling poor performers misconduct and dismissal tribunal - legal issues	template letters: Suspension letter Confirmation of verbal warning Confirmation of written warning Confirmation of final written warning Dismissal Dismissal (gross misconduct) Absence warning
Discrimination, equal opportunity, bullying and harassment
	An equal opportunity and a bullying and harassment policy, plus guidance notes on discrimination and equal opportunities. We consider these are essential to avoid the risk of unlimited compensation claims for discrimination and harassment.
Dismissal/termination of employment
	We have a range of customisable letters available depending on the circumstances for ending someone's employment with you. For example: dismissal letters, following disciplinary action, on grounds of ill-health or confirming the expiry of a fixed-term contract, a compromise agreement and an exit interview form. We also offer a package to assist you in managing leavers generally. This includes management notes on retention, notes on how to manage leavers (including the giving of references), legal overviews of misconduct/dismissal and employment tribunals, an exit interview form, and template letters to confirm the expiry of a fixed-term contract and to accept an employee's resignation.
Employee handbook
	A good handbook will create a great impression for your business. It can help to welcome new staff, gives all staff a handy source of reference, and by writing down your rules and providing clear guidelines and information, you spend less time answering questions and enable your managers to manage in a more consistent way. Our template handbook is split into seven main sections: About your business General terms and conditions Your career with us Your health, safety and security Other rules and general information On leaving us Our policies and procedures Each section gives you suggested wording on a whole range of topics, which you can tailor to your working environment, and you can include your employment policies at the back as an appendix. If you are starting from scratch, you may wish to buy the combined handbook and essential policies package!
Employee relations
	Managing employee relations is essential to the success of your business. With increases in individual rights it is important that this aspect of managing your business is not neglected. Our employee relations package will show you how to get the very best from your staff. It includes:
	Step by step guides to Employee surveys Communication Employee satisfaction Motivation Delegation Time management	Employee survey and introductory letter to employees   Notes on trade union recognition
Essential policies
	Our essential policies package provides you with all the policies and procedures necessary to ensure legal compliance and defend claims by employees to employment tribunals. They comply with ACAS Codes of practice, are robust, and give you practical advice on how to apply them in practice. Remember, the penalties for getting it wrong are high, with unlimited compensation for discrimination and an upper limit for unfair dismissal. The package includes:
	Policies for: Absence Bullying and harassment Disciplinary Equal opportunity Grievance Health and Safety IT Maternity Parental leave and time off for dependents Whistleblowing	PLUS notes on: employment rights equal opportunities discrimination equal pay part-time employees bullying and harassment
	In addition, each of the policies can be purchased individually by using the link above and scrolling down the table of available documents.
Grievance
	Our procedure and accompanying guidance notes take you through the process of hearing grievances fairly and consistently, avoiding the likelihood of litigation.
Managing people
	The success of your business is dependent upon your managers and supervisors having the skills to manage people effectively. Poor management can lead to lost production, poor quality, dissatisfied customers, low morale, absence, accidents etc. It could also be responsible for claims of harassment, discrimination, bullying and constructive dismissal all of which could result in huge compensation claims by employees. Small organisations cannot afford to take managers out of the business to attend expensive training courses. The solution? Our step by step guides guide you through the maze of managing people to ensure you are legally compliant and are getting the best out of your staff.
	Step by step guides: Training Performance development Delegation Time management Retention Communication Appraisal Motivation	Performance review forms Training and development policy Training and development plan Training record Tuition agreement   PLUS Notes on handling poor performers Training requirements - legal issues
Maternity
	With increased maternity rights and the introduction of parental leave, employers must be up-to-date in order to ensure their business operates effectively in the event of key staff taking such leave. Our package shows you how, giving you the information and guidance to do so within the law. This policy also forms part of our absence package detailed above.
Recruitment
	Recruiting the right staff is essential to the success of any business but it is a time consuming, expensive and risky process. The wrong decision can result in disruption to your business as a result of incompetence, poor performance, bad attitude, low morale etc and the inevitable cost of replacing a bad appointment. Recruitment is also a high risk business. You could potentially face a claim of discrimination from applicants. There is no limit on the compensation you could be ordered to pay. How can you get through this minefield and appoint the right person? Our recruitment package guides you through the process. All the documentation, forms and letters you will need are included, from an application form through to making an offer of employment. The package includes:
	Step by step guides: Recruitment Recruitment documentation Making an offer Induction   PLUS notes on employment rights equal opportunities equal pay foreign nationals employees with convictions working time young people disability part-timers and national minimum wage	Authority to recruit form Induction checklist Job description Person specification Application form Personnel file checklist   PLUS template letters: invite to interview offer of employment unsuccessful candidate holding letter reference request (personal, academic and employer) reference request forms (personal, academic and employer) induction plan
	You may also require the following documents which can be purchased separately: Handbook Statement of terms and conditions Contract for senior management and key employees Fixed-term contract Director's service agreement Agreement for casual worker
Redundancy
	A redundancy situation requires management time and skill in order to maintain morale and must be handled correctly to avoid claims to employment tribunals. Your selection criteria, the staff you nominate to be redundant and consultation process will all fall under scrutiny. Our package will guide you through the process to ensure you comply with the law and can defend claims. It contains:
	Redundancy policy   Template letters: informing of consultation confirming redundancy	PLUS notes on redundancy redundancy pay reckoner
Training and development
	A training and development policy and associated documentation to ensure you obtain the maximum return upon your investment in people. Also available separately is a tuition repayment agreement which allows you to legally require repayment of costs should an employee leave within a specified time scale.
Whistleblowing
	A policy together with guidance notes on ensuring you are fully compliant and up to date with the latest legislation affecting whistleblowing.

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